City Transit policies
Cancellation & Refund Policy
Clear terms help customers understand how services, payments and requests are handled.
Effective date: August 2026. Cancellation and refund eligibility depends on the service, notice period, work already completed and third-party costs.
Passenger transportation
Customers should cancel as early as possible. A cancellation or no-show fee may apply when a driver has been assigned, dispatched, arrived, waited, or when a special vehicle was reserved.
Corporate, wedding, funeral and group bookings
Deposits may be non-refundable once vehicles, drivers or third-party resources are reserved. The written quote or event agreement will state applicable deadlines and charges.
Car rentals
Rental cancellation, deposit and early-return rules are governed by the rental agreement. Refunds are subject to vehicle reservation timing, condition, fuel, mileage, late charges, damage, fines and other amounts due.
Errands and deliveries
Service charges, purchases, driver time and third-party costs already incurred are not refundable. Unused customer funds held for a purchase may be returned after reconciliation.
Import services
Consultancy and coordination fees earned for completed work are not refundable. Supplier, freight, customs, storage, inspection, banking, exchange-rate and third-party charges are subject to the third party’s rules.
How refunds are issued
Approved refunds are normally returned to the original payment method where possible. Processing time depends on the bank or payment provider. Cash refunds may require identity and receipt verification.
Requesting a cancellation or refund
Contact City Transit promptly at info@citytransit.vip or the relevant office number. Include the booking or quote number, customer name, service date and reason.